Full Service solutions you can count on every time.
Scalable Order Fulfillment Solutions
Whether you have 5, 50, 500 or 5,000 orders per day, we offer full service solutions you can count on….. every time. We provide Direct to Consumer and Business to Business fulfillment solutions to several vertical markets including; eCommerce, direct response, mail-order, catalogs and specialty retail. Let us fulfill your expectations!
Multichannel Customer Service Solutions
Using our system or yours, our dedicated team of customer service representatives provides multi-channel customer service solutions, answering as you, on behalf of your company, in accordance with your business rules with a professional and efficient attitude. Using channels like e-mail, live chat, phone, social media, and surveys, we work to support your customers every step of the way.
Safe and Secure Order Processing Solutions
We offer a propriety order management system, which provides real-time dashboard reporting, integrated warehouse management systems, and customized packing slips to keep all of your information easily accessible and up to date.
We are fully integrated with multiple order sources including several Call Centers and the most recognized eCommerce platforms in the industry. This allows us to get your orders quickly and safely.
Reliable Kitting and Assembly Solutions
We offer a wide range of kitting and assembling solutions to meet all of your needs. Whether you need to build a kit on the fly, a customized kit, a pre-built kit, or a kit of products and documents, we’ve got you covered. We also provide retail displays, shrink wrapping, and product labeling.
Comprehensive Real time Reporting
Data-driven decision making is key to a successful business, which is why we provide comprehensive real-time reporting to our clients that can be accessed from anywhere. With over 100 reports available, including: order tracking, inventory, projected revenue and call dispositions, you are sure to find one that is tailored to your needs. Our web based dashboard also gives you the ability to schedule or export reports at your leisure.
Unparalleled Client Support
We’re here to help your business thrive, which is why we are dedicated to providing expert client support. Unlike our competitors, we understand that when you need us, you really need us. So whether you connect with us by phone or online, we’re here for you anytime, every time. We strive to act as a partner with our clients and we clearly understand that our success is a result of your success. We treat your business as if it were ours.
Services you can count on
With more than 15 years of experience, we recognize the critical nature of our touch points with your customers and we take our role very seriously. We process your orders and returns every day. We provide real-time access to your valuable data. We provide dedicated Client Service resources who are here and available to you when you need them and our Call Center hold times average less than 1 minute.
To guarantee that we exceed all of your expectations, we use our quality control method to oversee each of your projects. Our hands-on management model ensures that no detail is left out. We stay proactive by conducting daily monitoring of service levels to maintain and increase efficiency. Our call center management staff uses call auditing and scoring, as well as business compliance rules to be certain that all of your customers are addressed in a professional and helpful manner. Our warehouse management staff inspects packages every day to ensure that your customers truly receive what they ordered.
Ship-Right Solutions delivers quality and experience to your business everyday one box and customer at a time.