Read what the experts at F. Curtis Barry & Company have to say about using an outsourced Call Center solution…

https://www.fcbco.com/blog/7-ways-outsourcing-call-center-services-can-help-you-operate-more-profitability?

Response Expo 2017

Response Expo 2017 - Party

Response Expo 2017 – Hilton Bayfront Hotel

As we have done since the inception of the event more than 10 years ago, Ship-Right Solutions recently participated in the Response Expo, held in San Diego, CA. This annual event is combines both educational and networking opportunities in the Direct Response industry that we proudly service.  The fact that the event is held at the beautiful San Diego – Hilton Bayfront Hotel, is of course an awesome feature for all of us that attended.

This year Ship-Right Solutions helped support the event by not only attending but by being an exhibitor on the Show floor. This typically provides us with a meeting place for our industry network and Clients but also allows us the opportunity to meet with attendees. With more than 2000 attendees registered for the 3 day event, we were able to connect and reconnect with the people we had hoped to.

 

John Yarrington, Executive Direct of the DRMA, delivered a great opening message, which was about embracing change in the Direct Response industry as consumers shift their attention from TV/Radio to the exploding Digital world. John then introduced the Keynote Speaker of the event which was truly a childhood hero of mine, Sugar Ray Leonard.

Photo of Asim Ahktar

Response Expo 2017 – Asim Ahktar

This year’s event had some very compelling and valuable educational sessions, which were held right on the Show Floor. Included in these sessions was one titled: Social Media as a Media Outlet. The focus was on how Marketers are capitalizing on the exploding on-line opportunities, such as Facebook and other social media platforms. Included in the highly respected panel of speakers was Dr. Asim Ahktar, Owner of The Kyoku Corporation and a long time Client of Ship-Right Solutions. The panel covered topics that included testing, scaling and the need to stay on top of compliance.

To stay in the loop on upcoming industry events or to read Ship-Right Client Case Studies, visit us at: www.shiprightsolutions.com

Craig Lennon is Director of Business Development at Ship-Right Solutions, which has been providing Fulfillment, Order Management and Customer Engagement solutions to Direct Response Marketers for over 16 years.

Ship-Right Solutions Joins PrintReleaf

Giving back to the environment is important to Ship-Right Solutions. That’s why we are proud to announce that we have joined the PrintReleaf cause to help fight deforestation around the globe. Even though there are reforestation efforts all over the world, research has determined that we are losing about a soccer field every 1.2 seconds. Through PrintReleaf, we are able to monitor our paper consumption and work with several reforestation projects to help offset Ship-Right’s environmental impact by planting a new tree.

With the growing concerns of climate change, Green House Gas emissions, and the rapid rate of deforestation, Ship-Right Solutions wants to do it’s part, and remain environmentally-safe.

 

Ship-Right Solutions announces Call Center enhancements

Ship-Right Solutions announces new expanded operating hours of its Customer Engagement Center, located in South Portland, Maine. The Center will now operate Monday-Friday from 8:00am-9:00pm EST. Ship-Right Solutions also announces the implementation of new and enhanced Phone, Chat and Email services on its Five9 cloud based platform.

“These expanded hours and enhanced tools allow us to provide better coverage and options to our Clients, which in today’s environment is critical ” Craig Lennon (Director of Business Development).

More than ever before, customers need to know that there is a professional and committed organization behind the products they buy. Ship-Right Solutions’ various customer engagement options allow customers to connect in a way that is convenient to them. For more information visit: www.shiprightsolutions.com

 

Ship-Right Solutions hires CTO

Ship-Right Solutions announces the hiring of Paul Corriveau as Chief Technology Officer. Paul brings more than 20 years of Software Development experience to Ship-Right Solutions and was previously engaged with the company as a contractor.

Ship-Right Solutions, LLC is a full service third party logistics (3PL) firm, that specializes in fulfillment, customer engagement and eCommerce solutions.   Founded in 2000, Ship-Right is trusted to provide services to several vertical markets including; direct response, eCommerce, catalogs, mail-order and specialty retail.

“Paul’s development of our order API as well as several eCommerce integrations continue to pay dividends.  We’re really excited to have him onboard!“– Drew Graham (President)

 

 

How Do I Evaluate Whether 3rd Party Logistics Is Right For Me?

 

Are you overwhelmed with managing your fulfillment in-house? Contact Ship-Right Solutions and see how our outsourced solutions can help.

Source: How Do I Evaluate Whether 3rd Party Logistics Is Right For Me?

Amazon sources warehouse space from marketplace merchants

Looking to grow your Business on Amazon? Contact Ship-Right Solutions and learn how we can help with our Fulfillment Services.

Source: Amazon sources warehouse space from marketplace merchants

How does Customer Service effect your Business

How much does the quality of your Customer Service impact your Customer aquisition and retention ? See what the experts say here.

Source: Microsoft

The Future of Direct Mail Starts Online

Often considered “old school”, Direct Mail is as strong as ever for our Clients at Ship-Right Solutions. Learn more about strategies and techniques from industry leaders. Contact us at www.shiprightsolutions.com to learn how our Fulfillment, Mail Order Processing and Customer Service operation can help you build a successful campaign.

Technology plays a big role in extending audience reach in marketing today. Discover how it’s transforming direct mail circulation.

Source: The Future of Direct Mail Starts Online

Fulfillment: Outsourcing vs. In-House 

Are you having the internal debate within your company? Here are some important things to consider. Craig Lennon at Ship-Right Solutions

Packing your monthly boxes, and shipping, is a fundamental element of your subscription business. Should you outsource fulfillment or keep it in-house?

Source: Fulfillment: Outsourcing Vs. In-House | Subscription School