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CUSTOMER SERVICE
 Your customers need to contact you and you need resources to support them!
Customers need to know that there is a professional organization behind your product ready to serve them. Our Customer Service agents are only a toll free call away. Armed with instant access to customer and order data, these dedicated individuals will represent your organization transparently and professionally.
Every business has different needs. At Ship-Right Solutions, we offer customer service plans tailored to each of our Clients.
Let Ship-Right be your Call Center Solution!
We offer:
Contact Center. Customers can speak with a knowledgeable and friendly service representative who will answer questions, take orders, up sell, communicate with your vendors; process returns and provide order status updates.
Email Support. In addition to automated order status and shipment notifications, Ship-Rights agents will promptly field and respond to emails from your customers. This service can include answering questions about your product, providing emailed literature and relaying order status.
Order Recovery. Ship-Right Solutions offers a simple yet effective outbound program designed to recover orders lost due to rejected credit cards or program cancellations. A dedicated representative will call your customer and attempt to acquire an alternate form of payment in a friendly, non-confrontational manner. These programs not only increase your average sales, but demonstrate to consumers that your company cares about its customers.
Advanced Services. For situations that require a higher level of experience, industry knowledge and discretion, Ship-Right has its Clients covered.
• Escalated Issues. |
• External inquiries. |
• Return postage labels. |
• Chargeback Research. |
• Custom programs. |
• Are always available. |
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Organized From the Start
Challenge:
After several years of effective grass-roots marketing, Organized from the Start landed an opportunity to distribute their “BabyBriefcase". . .
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