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The Winning Combination USA

Challenge:
The Winning Combination had established wide distribution and sales channels for their product lines throughout Canada. They needed to focus their efforts on expanding the distribution of product through their US based entity, using both a direct response campaign and a retail model. They had a proven product on hand, and needed a one-stop fulfillment solution in the States that could accommodate direct-to-consumer as well as EDI compliant distribution. Additionally, The Winning Combination intended to build a strong e-commerce presence by utilizing multiple e-sources, and needed a fulfillment center capable of accepting a variety of data formats, processing the business, managing the distribution and providing the customer support.

Solution:
Ship-Right Solutions mapped and implemented separate data and reporting streams to accommodate the two very different sales channels. Process and reporting was “tailor-made” to fit each market within the same database. Carriers were chosen to fit the specific needs of each channel. Call routing was employed to facilitate the after-sale support component and Ship-Right even introduced the client to other vendors that later became critical in the supply chain.

Your customers need to contact you and you need resources to support them!

Customers need to know that there is a professional organization behind your product ready to serve them. Our Customer Service agents are only a toll free call away. Armed with instant access to customer and order data, these dedicated individuals will represent your organization transparently and professionally.

Every business has different needs. At Ship-Right Solutions, we offer customer service plans tailored to each of our Clients.
Let Ship-Right be your Call Center Solution!

We offer:

Contact Center. Customers can speak with a knowledgeable and friendly service representative who will answer questions, take orders, up sell, communicate with your vendors; process returns and provide order status updates.

Email Support. In addition to automated order status and shipment notifications, Ship-Rights agents will promptly field and respond to emails from your customers. This service can include answering questions about your product, providing emailed literature and relaying order status.

Order Recovery. Ship-Right Solutions offers a simple yet effective outbound program designed to recover orders lost due to rejected credit cards or program cancellations. A dedicated representative will call your customer and attempt to acquire an alternate form of payment in a friendly, non-confrontational manner. These programs not only increase your average sales, but demonstrate to consumers that your company cares about its customers.

Advanced Services. For situations that require a higher level of experience, industry knowledge and discretion, Ship-Right has its Clients covered.

• Escalated Issues.	• External inquiries.
• Return postage labels.	• Chargeback Research.
• Custom programs.	• Are always available.

1.866.234.7447 Ext. 205

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